Eve Floral Co. takes every measure to provide fresh and professionally-designed florals and products to our clients, as well as making basic care instructions available to maximize the longevity of your florals. With care, and in the proper conditions, we are confident your florals will last a minimum of three (3) days from pick-up/delivery.
All quality claims must be made within 24 hours of your pick-up or delivery, and the original product must be presented in-person at the shop, or detailed photos emailed to firstname.lastname@example.org in order to receive an appropriate replacement. No replacements will be made after this time frame.
If at any time, you have a question on the care of your florals, please do not hesitate to reach out here.
RETURN & EXCHANGE POLICY
Unopened and unused non-floral goods are accepted for refund to the original form of payment or exchange within fourteen (14) days of purchase. Original proof of purchase must be presented in-store at time of return. For online orders, please email email@example.com for a return.
All fresh florals are final sale. Please reference the care card provided with your purchase to ensure proper maintenance of your flowers once they arrive at their new homes.
We deliver Friday-Sunday between 11am-4pm within 8 miles of our Cincinnati design studio located in the historic neighborhood of Columbia Tusculum. While we can't guarantee specific delivery times, we will try to accommodate special requests.
Zone 1 (within 2 miles): $8
Zone 2 (within 5 miles): $12
Zone 3 (within 8 miles): $15
Outside our delivery area? Give us a call at (513) 463-7086 for a custom delivery quote.
We do not offer shipping of any of our fresh flower products due to their fragile nature.
If the recipient is not home at the time of delivery, we'll do our best to find a safe spot to place it, out of direct sunlight and any precipitation. If we determine that quality of the flowers could be affected, due to weather like extreme heat or snow, or other circumstances, we will not leave the order and will notify the sender and recipient where it is located.
Eve Floral Co. is not responsible for any misinformation provided by the ordering party including incorrect addresses or contact phone numbers. If an incorrect address is provided and a delivery attempt has been made, the ordering party may be subject to an additional product and delivery fee for any attempts made thereafter.
SHOP PICKUP POLICY
We offer in-store as well as curbside pick up at our studio in the Columbia-Tusculum neighborhood of Cincinnati Friday-Sunday between 11am-4pm.
ORDER CANCELLATION POLICY
Cancellations for fresh flower orders (including recurring subscription orders) may be made as follows:
Cancellation must be received no less than 48 hours prior to the delivery/pick up date.
If a cancellation occurs after the timeframe described above, Eve Floral reserves the right to withhold a refund.
Cancellations for non-floral orders may be made prior to the item being sent out for delivery.
For any recurring orders (i.e. "Subscriptions"), you may change a delivery date, or establish a limit on the orders by emailing firstname.lastname@example.org according to the cut off times listed above.