Due to the perishable nature of our product, we do not offer returns on fresh or dried flowers. 

To be eligible for a return for some of our curated gift options, your item must be in the same condition that you received it, unused, and in its original packaging. Please also verify proof of purchase.

To start a return on gift items, you can contact us at hello@evefloralco.com. If your return is accepted, we will send further instructions. Items sent back to us without first requesting a return will not be accepted. Customer pays for return shipping.

You can always contact us for any return question at hello@evefloralco.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, gift cards or workshop tickets.

Exchanges
We do not accept exchanges. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method or will receive an e-store credit. Please remember it can take some time for your bank or credit card company to process and post the refund too.